Case Studies
Business Improvement Case Study
'Enterprise Wisdom' - You already know what you need to know - a new approach to facilitate staff and suppliers telling you how to improve
Our system of information capture and analysis is excellent for capturing unbiased views and ideas of staff, customers or suppliers. It is especially suited to gathering and prioritising knowledge needed to make organizational change.
Based on a ‘Delphi’ approach our methodology captures and refines information quickly from large groups of people.
In particular:
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It gains hidden or tacit information |
It helps you gain information from your staff that would usually remain hidden |
|
It is anonymous |
Brutal facts are revealed by avoiding organizational filters |
It creates commitment |
Because ideas are generated by the staff themselves there is considerable ‘buy-in’ to the outcome. |
It is accurate and ‘road tested’ |
The advantages of the Delphi methodology are well understood |
Everyone is involved |
The methodology is web-based and all staff can be involved |
It is quick and precise |
Though a multi-stage process, results are available within four to six weeks of work starting with clear prioritised outcomes |
Answers the ‘big’ question |
The process is structured to encourage everyone to focus on the ‘big question’ worrying the CEO. The output is effectively a clear action list for change. |
You have ownership |
It is seen to be ‘your’ process with your staff and their knowledge identifying key solutions. |
Examples of real objectives a CEO had which our process helped answer:
- How to implement new ways of working following introduction of open competition.
- How to double market share by 2012.
- How to execute major change globally.
- How to improve train punctuality
- How to motivate a particular department after 5-way merger.
Our process avoids the pitfalls of conventional information gathering, the methodology for which has hardly developed in recent years. It is particularly good at avoiding organizational barriers and allows free flowing thought to be harnessed.
Although designed for capturing the needs and ideas of staff, the process has equal application to your customers, suppliers, stakeholders and so on.
Remember: within your organization - what you need to know, you already know.
Click HERE for detailed explanation of the process
Click HERE
for illustration of its use on a European Railway system
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